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Terms and Conditions for Hidden Home

1. Booking Policy

  • Reservations are confirmed upon receipt of 100% payment.
  • The person making the reservation must be at least 18 years old.
  • A confirmation email will be sent upon successful booking.

2. Check-in and Check-out

  • Check-in time: 15:00 hrs.
  • Check-out time: 10:00 hrs.
  • Early check-in or late check-out may be available upon request, subject to availability and an additional fee.

3. Payment

  • Full payment is required upon booking..
  • We accept bank payments only.
  • Any additional services or purchases during the stay must be settled before check-out.

4. Cancellation Policy

Peak Holiday Rate Bookings i.e. Christmas, New Year etc. or other special promotions

  1. Cancellations Made 28 Days or More Before Arrival:
    • Cancellations made at least 28 days before the scheduled check-in date will receive a full refund of any deposit or payment made.
  3. Cancellations Made 27 to 13 Days Before Arrival:
    • Cancellations made 7 to 13 days before the check-in date will be refunded 50% of the total payment.
  5. Cancellations Made Less Than 7 Days Before Arrival:
    • If a reservation is canceled within 7 days of the check-in date, no refund will be issued, and the full amount of the stay will be charged.

Fully Refundable Non-Peak Rate Cancellations Made Less Than 7 Days Before Arrival:

  • If a reservation is canceled within 2 days of the check-in date, no refund will be issued, and the full amount of the stay will be charged.

Non-Refundable Rates or Special Promotions

  • Reservations made under non-refundable rates or special promotional offers may not be eligible for any refund, regardless of the cancellation date. These will be clearly indicated at the time of booking.

No-Show Policy

  • Guests who fail to arrive on the scheduled check-in date without prior notification will be considered a "no-show." In the case of a no-show, the full amount of the stay will be charged, and no refund will be issued.

Early Departures

  • Guests departing earlier than the reserved check-out date will not be refunded for any unused portion of their stay unless otherwise agreed upon at the time of booking.

Modification of Reservation

  • Modifications to reservations (such as date changes) are subject to availability and may incur additional fees. Changes made less than 2 days before arrival may be considered cancellations and are subject to the cancellation policy.

Force Majeure

  • The bed and breakfast is not responsible for cancellations due to force majeure events (e.g., natural disasters, government restrictions, pandemics, etc.). In such cases, we will strive to accommodate guests by offering credit or rescheduling options, but no refunds will be guaranteed unless otherwise specified.

Travel Insurance

  • We recommend purchasing travel insurance to cover any unforeseen cancellations or changes to your travel plans.

How to Cancel

  • All cancellation requests must be made in writing via email to clare@hiddenhome.co.uk. Cancellations will be confirmed in writing.
  • In case of no-show, the full amount of the booking will be charged.

5. Children and Extra Beds

  • Extra beds or cribs are available upon request at an additional charge.

6. House Rules

  • No smoking or vaping inside the rooms/building. 
  • No pets are allowed except guide and assistance dogs.
  • No parties or gatherings.
  • Please be considerate of our neighbours by keeping noise to a minimum during 22:00 hrs. and 07:00 hrs.
  • Illegal Activities are strictly prohibited and will result in immediate eviction
  • Parking is only in the allocated bay. Please park mindfully of our neighbours. Failure to do so may result in your be asked to move your car.


7. Damage or Loss

  • Guests are responsible for any damage caused to the property during their stay.
  • Hidden Home reserves the right to charge the guest's for any damages or missing items discovered after departure.

8. Liability

  • Hidden Home is not responsible for loss, damage, or theft of personal belongings.
  • Guests must take reasonable care for their safety and the safety of others.

9. Complaints

  • Any issues or complaints should be reported to the management immediately to give us an opportunity to resolve the matter during your stay.

10. Data Protection

  • Guest data will be stored securely and will not be shared with third parties without consent, except as required by law.

11. Changes to Terms and Conditions

  • Hidden Home reserves the right to amend these terms and conditions at any time, and the latest version will be made available on our website or at the property.

12. Commitment to the Environment

  • Please reduce your usage of consumables where possible.
  • Please leave  unused towels and other items to one side.
  • Please turn off lights and equipment after use.